UPDATED: Coronavirus Policy
Wondering about the Disney Cruise coronavirus policy? Skip to the bottom of this article.
Before you book a Disney Cruise, you might ask yourself:
"Can I change my mind later and get my money back?
The short answer is yes...usually.
Most stateroom reservation deposits can be fully refunded, as long as you cancel prior to your “Paid in Full” (PIF) date.
In this article, I will explain the basics of the Disney Cruise cancellation policy and how much of a refund you can get if you have to back out of your trip.
Can I Cancel a Disney Cruise and Get My Money Back?
In most cases, yes, you can cancel and get a full refund.
Full refunds are available if you cancel before your PIF date.
There are a couple exceptions to this:
1) If you want to cancel a suite or Concierge reservation.
In this case, you will lose your deposit amount per guest when cancelling anytime before your paid in full date.
2) You booked using "Guarantee with restrictions"
The "Guarantee with restrictions" category staterooms such as categories IGT, OGT, and VGT are non-refundable and must be paid in full at time of booking.
How will COVID-19 Affect My Cruise?
Disney Cruise Line recently announced that there will be cruise date flexibility for any cruises booked by October 31, 2020 for sailings through May 2021.
According to DCL, guests who have booked a cruise during this time will be able to change the date of their cruise up to 15 days prior to their scheduled departure date. However, this only applies to cruises beginning before May 1, 2022.
To read more about cruise date flexibility and decide if a Disney Cruise is something you want to plan on during this time, visit this article on the Disney Cruise Line website.
What is a “Paid in Full” date?
Your PIF date will vary and will depend on your itinerary, sail date, and cruise length.
It will fall somewhere between 90 and 120 days prior to your departure.
To find out your specific date, check your confirmation email or logon to your My Cruise Reservation on the Disney Cruise Line website.
How to Cancel a Disney Cruise
Cancellations must be made over the phone (800-951-3532) or in writing.
If you booked through a travel agent, make sure to go through them to cancel. They will take care of you.
What are the Disney Cruise Cancellation Fees?
If you need to cancel your DCL reservation AFTER your PIF date, there are cancellation fees.
Here is a list of fees depending on your sailing:
Note: these screenshots were taken from the Cancellations/Refund section in the Terms and Conditions of Disney Cruise Line website on September 28, 2018. Always check their website for the most up-to-date information.
Your Cruise Can Be Automatically Cancelled
Any cruise reservation that is not paid in full by their PIF date will automatically be canceled and subject to the appropriate cancellation fees (as shown above).